When is your store closed?
We are open from Monday to Saturday 9am to 5pm (GMT+8).
We are closed on some holidays, such as New Year's Day (January 1), Spring Festival (February, about 10 days), May Day (May 1-3), Mid-Autumn Festival (2 days) and National Day (October 1-3).
How can i contact you?
Email: chinamagic52@163.com or magic52@126.com
Skype ID: magic524
How do i find out if/when a product will be back in stock?
Please email us at chinamagic52@163.com. You can also visit our Restocking Page to see recent restocking items.
What are your payment methods?
We accept credit cards, PayPal and bank transfer, please visit our Payment Methods Page for more details.
What are your shipping methods and rates?
We send packages by UPS, DHL, EMS, FEDEX or JCEX, please visit our Delivery & Charges Page for more details.
When will my order be shipped out?
Your order will be sent within 48hrs if all your items are in stock. We will inform you if something is out of stock, and you can choose to wait or get a refund. You will receive the tracking number once your order is shipped out.
We're open Monday through Saturday, so if you place an order on Sunday or on a holiday, your order will be shipped out the next day that we are open.
What is volumetric/dimensional weight?
Actual weight is exactly what it means, the weight of the package. The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight for each piece in the shipment to ascertain which is greater; the higher weight is used to calculate the total shipment cost.
The volumetric divisor has changed to 5000 and applies to products as per the below formula:
Length*Width*Height/5000 per piece in the shipment
What is your return & refund policy?
If the received item is damaged or something is missing, please contact us in seven days and send some photos or a video, we promise to give you a solution (a replacement or refund).
In some cases you need to return the item to us for a full refund, please email us at magic52@126.com first. If the return is due to a manufacturer's defect or our error such as wrong item, we will take full responsibility. Otherwise, you are responsible for the cost of returning the item.
If you have any questions about what you received, please contact us in time, we will do our best to help you solve it.
